We asked our audience - Customer Satisfaction Survey results !

90% of those completing our survey would recommend ICS to other organisations!

Earlier this year ICS conducted our regular Customer Satisfaction Survey by emailing over 2000 of our customers asking them to complete an on-line questionnaire. 

Product Satisfaction

Of those completing the survey 94% said ICS products met their needs, with 75% + rating our product quality, reliability and user friendleiness as being good or excellent.

Service Satisfaction

With regard to Service, over 75% rated our effectiveness in aftersales support and responding to product faults as being good or excellent.

Summary

While there was room for improving the effectiveness of our Website, the company is delighted that 90% would recommend ICS to other organisations and 94% said ICS products met their needs.

John Evans, Managing Director, said 

"We are grateful to all those customers who took the time and trouble to complete our on-line questionnaire.  Once again, we are delighted with the positive feedback received from this years customer survey.  However, this does not mean we will be resting on our laurels; as ever ICS will continue to seek ways to improve both our products and service, to ensure  that  'we are the best by supplying the best' ".

As promised, the names of all the people who kindly completed our survey were put in a hat and Dannielle, our Administration Assistant, picked the lucky name out of the hat.  The winner of a £200  lastminute.com vouchers is:

Simon Hall, Library Development Manager (Student Services),                                 Roehampton University.

Simon was very surprised to receive our call and delighted to accept the prize. 

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